Lost account number
Your account number is the only way into your account. We do not collect your email and keep as little personal data as possible, so we cannot guarantee that a lost number can be recovered.
Paid by card on our website
We may be able to find your account from the card payment. Email 
with:
- The last 4 digits of the card
- The card’s expiry date
- The date and time of the payment, with your time zone
- The amount paid
Subscribed through the App Store
We cannot recover an account number for subscriptions bought through the App Store.
To stop future charges, cancel the subscription in your Apple ID subscription settings. Apple handles refunds for App Store purchases.
What happens next
We compare the details with our payment records. If they match one account, we reply to your email. We may ask for more details to make sure the account is yours, and recovery is not guaranteed.
Keep your card details safe
Never send your full card number or the security code. We will never ask for them.